Recently many of our retailers received notices from the OLCC indicating that one or more over the limit sales had occurred.

The notice instructed you to correct the problem in Metrc. We have received many phone calls about what these notices means and why they were sent.

Here are the quick answers.

Why Did I Receive an Email From the OLCC?

1. The vendor that you received the product from manifested that product incorrectly in METRC.

2. OMMPOS adjustments get reported to METRC as $0 sales. An adjustment over the daily limit might have caused this letter.

How Can I Fix this Issue?

If this issue was caused by an OMMPOS adjustment

• Look the adjustment record under METRC > Packages
• Void the sale.
• Adjust the package directly in METRC.
• Archive the package in OMMPOS if appropriate.

If this issue was caused by the vendor manifesting the package incorrectly,

• Contact the vendor and have them correct that ITEM in METRC. According to the OLCC this will cause a cascade correction that will fix the issue for all licensees impacted. 

What if I Still Have Questions?

You can contact us by phone, email or text message with questions  Monday - Saturday 10 AM to 6 PM. 

You can also contact the OLCC directly with questions @ marijuana@oregon.gov. 

Thank You For Your Business!,
Raja Afrika
Co-Founder Marijuana Software, LLC